Shelter Services

ETA Vaughan Women’s Shelter is available to help you 24 hours per day, seven days a week. If you or someone you know is considering leaving a violent or abusive situation or are at-risk and needs a safe place to stay, ETA Vaughan can help.

Call us now at 1.877.382.1888.

If you are in need of transportation to access the Shelter, speak to an ETA Vaughan crisis line staff member, who will be able to provide you with options. The location of the Shelter is confidential and is protected by a state-of-the-art security system. It is staffed by qualified residential counsellors who will provide you with counselling and support during your stay with us. You will be provided private accommodations for yourself and your children.
ETA Vaughan understands that abuse crosses all boundaries, whether religious, cultural, economic or by age. We endeavour to ensure that all needs dietary or otherwise, are respected during your stay at our Shelter. Please inquire with the counsellors as to the services available to help in this regard. Someone will be there to speak to you confidentially and to help you decide what to do next, and how to keep you and your family safe.

If you or your children are in immediate danger, call 911 right now.

What happens upon arrival at the Shelter?

  • You will be greeted and welcomed to the ETA Vaughan Shelter. The Shelter is your home for the coming weeks.
  • You and your Counsellor will address any health issues present that need immediate medical attention.
  • Your counsellor will let you know that if there is anything you need, we are here to help you.
  • Your counsellor will offer you food and beverages and make you feel more comfortable.
  • Your counsellor will then begin the intake process, which includes taking copies of identification, necessary consents for service and legal releases.
  • Your counsellor will then give you a tour of the Shelter where you will be assigned a room according to the size of your family.
  • Provincial health policies require that you launder your clothing when you arrive.